Frequently Asked Questions..

Brands

At Letsknit we stand for quality, sustainability and service. In addition to the well-known brands such as Drops, Sandnes Garn, Lammy Yarns en Knitpro we also supply the best items from abroad. Rosarios 4 is yarn from Portugal that has been specially chosen for its quality and exclusive composition such as Yak and Camel!

Search product

At the top of the page we have a search function that makes it possible to search for a brand, product or product type. In the menu below, everything is neatly sorted by category and you can use the filters to search for the right product. When you click on a product you will receive more information about it. When you have questions about a product or you are not sure what to choose send us a message and we are happy to help you!

Request product

We have just started the store and are trying to expand our range as quickly as possible with brands and products that we support. If you have a suggestion, please send us a message and we will do our best to add it to our range!

Contact

For questions about products, patterns or suggestions Send us a message!

Secure payment

The website, data and server of Letsknit are secured with SSL. Payments for the order are made in the secure payment environment of your own bank.

After Payment – ​​Continued

You will receive a confirmation by email after payment. This contains an overview of the ordered products and the shipping address. As soon as the package has been presented to PostNL, you will receive another email with the Track & Trace of the delivery.

Adjust or cancel order

Wanneer de status of the order is still 'Pending', you can still have the order adjusted or canceled. Send us a message and state your order number + question, adjustment or cancellation.

Delivery service

Letsknit has a good collaboration with PostNL and has partners throughout Europe to deliver the package to you quickly and carefully.

Shipping methods

The items are shipped with the PostNL parcel service. Depending on the size of the package, the package will be put through the letterbox or the delivery person will ring the doorbell to hand it over to you.

Delivery days

We want to offer our customers the best service. Due to the good cooperation with PostNL, we offer deliveries on Monday to Saturday.

Shipping

  • Netherlands – €4.99 shipping costs. Free when you spend €74.99
  • Belgium – €5.99 shipping costs. Free when you spend €99.99
  • Germany – €5.99 shipping. Free when you spend €99.99
  • France – €9.99 shipping. Free when you spend €149.99
  • Austria – €9.99 shipping. Free when you spend €149.99
  • Spain – €9.99 shipping. Free when you spend €149.99
  • Portugal – €12.99 shipping. Free when you spend €149.99
  • Italy – €12.99 shipping. Free when you spend €149.99
  • Denmark – €12.99 shipping. Free when you spend €149.99
  • Latvia – €14.99 shipping. Free when you spend €199.99

Send back

We always want to make sure you are happy with your purchase. If you have any complaints or questions, you can contact us via chat or e-mail and we will look for a suitable way to help you. When it is decided to return products to the store, they must be returned in their original packaging, undamaged, unused and without odours. If the products received are damaged, incorrect, or mis-shipped, we will cover the cost of return shipping and offer a full refund or exchange. If for any reason you are not satisfied with the product we offer a return period of 14 days from the day of delivery. For all returns without the above reason, the customer is responsible for the return shipping costs.

If you have received damaged items / packages, we would like to receive an email with the following information:

  • 1 photo of the opened package
  • 1 photo of inside the package with the goods
  • 1 photo of the entire damaged item
  • 1 detailed photo of the actual damage

Great Service!

Very helpful in choosing the best wool for a sweater for my grandchild. The Baby Marino turned out to be an excellent choice!

Diana

Online yet personal!

Nice to chat with Linda. Well helped. Ordering is quite easy. You can expect a new order soon. Thank you!

Kirsten

New hobby

After good advice bought my first set of knitting needles and wool. It was really a gift to receive the order. Thanks again for your nice markers!

Manon